Returns and Refunds
Your satisfaction matters. Here is how we handle returns, faulty items and refunds.
Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, contact our order support within 48 hours of delivery via WhatsApp or Telegram. We will put it right with a replacement or refund.
Sealed Products
For hygiene and safety reasons, sealed products that have been opened cannot be returned unless they are faulty. Please check your order on arrival.
How to Request a Return
Get in touch through our order support channels with your order reference and a short description of the issue, including photos where relevant. We will guide you through the next steps.
Refund Timeframe
Approved refunds are processed promptly using your original payment method or an agreed alternative. Timescales can vary depending on the payment type.